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Frequently asked questions

General questions about working with us. Product-specific questions are answered on each product category page.

Ordering & working with us

Are you a manufacturer or a trading company?

We are a manufacturer. Hunan Blue & Green Optoelectronic Technology Co., Ltd. was founded in 2010 and runs its own 26,000 m² site in the Xiangtan High-tech Zone, Hunan, China, with SMT, assembly, aging and photometric test lines. We also hold a construction qualification and install lighting projects in China.

What is your minimum order quantity?

It depends on the product. Standard models can usually be ordered in small quantities for trials, and samples are available. Customised products (logo, special housing, special electrical settings) need larger quantities. Tell us your quantity and we will confirm.

Can I get a sample?

Yes. We recommend testing a sample before a project order. Sample cost and freight are normally paid by the buyer, and for many products the sample cost can be credited against your first order. Contact us with the model you want to test.

What are your payment terms?

Our usual term is T/T, with a deposit before production and the balance before shipment. For larger orders we can discuss other terms such as an L/C at sight.

Which incoterms do you quote?

We quote EXW, FOB and CIF/CFR. Tell us your destination port and we can include sea freight in the quote.

What is the lead time?

Lead time depends on product and quantity. Standard products usually ship within a few weeks of deposit; customised products and large project orders take longer. We confirm the exact date with the order.

What warranty do you give?

Warranty terms depend on the product line and are stated in our quotation. Ask us for the warranty terms of the specific product you are interested in.

Do you provide lighting design or simulations?

Yes. Send us the road width, pole height and spacing, or the floor plan and required lux levels, and we will propose a layout and the products that meet your target.

Can you put our logo on the products?

Yes. See our OEM / ODM page for what can be customised.

Can we visit your factory?

Yes. You are welcome to visit, send an inspector, or ask for a live video tour. Our factory is in Xiangtan, about an hour from Changsha Huanghua International Airport.